By Kimberly Gerber
Stop and think about how you go through your day as it relates to trust. You’ll quickly realize that most everything you do and experience is based on trust and being trustworthy. We trust that other drivers will stay in their lanes, we trust that our cars will work, we trust that the school will teach and protect our children, we trust that our phones, computer and internet will work, and on and on. When things don’t work, or our expectations are not met, we lose trust. If these breaches happen often, we make changes to avoid and/or stop the breaches.
It’s the same for our relationships. If we are trustworthy, we have solid relationships. If we breach their trust, our friends, colleagues, etc. will go elsewhere. Therefore, our personal and professional success comes down to building trust. Below are four elements to building trust.
- Integrity – Trusting the character and principles of the person.
- Competence – Assessment of the person’s knowledge, skill, experience or authority to do what he/she is promising.
- Reliability – Based on experience, our assessment of whether we trust the person to fulfill the commitment they are making.
- Benevolence. Our assessment that the person cares enough about us to help, or at least not harm us.
Building trust is a process of extending trust, meaning trusting that someone will do what was committed to. And protecting trust, which is meeting commitments.
Practice these four elements of trust in your interactions and pay attention to the process of extending and protecting trust and you’ll find that your relationships will become more solid and rewarding. For a more in-depth look at the elements of trust, please read my “The Currency of Trust: The Difference between Flourishing and Floundering”article published in Training Industry Magazine.
If trust is an area of opportunity for you, then we invite you to meet with communications experts and learn more about building trust! There are many ways to connect with us – follow us on Facebook, signup to receive tips, attend our next 3-Day Intensive Workshop, or contact our offices to find out more about how we help successful professionals every day.